Shipping & Return Policy

Shipping Policy:

KaapiKaapi Coffee Roaster's preferred shipping provider is Sendle- Australia's first carbon neutral delivery service. We however use different shipping partners based on peak and off-peak demands.

KaapiKaapi Coffee Roaster will endeavour it's best to organise in general, same-city deliveries to arrive within 24 hours and deliveries to nearby cities within 2-3 days. Please allow 4-10 days to Darwin, Perth, interstate regional and some remote areas. Though very speedy, KaapiKaapi Coffee Roasters or its shipping provider does not currently offer an express or guaranteed overnight delivery service.

• For tracking your parcels go to : try.sendle.com/tracking
• For delivery estimates go to : try.sendle.com/delivery-estimator
• For any support on your parcels : sendle.com/help

Shipping times may vary during holiday seasons and public holidays.

Please Note: Remote parcel deliveries are charged a simple flat-rate surcharge of $13 (or $11.81 excl. GST) on top of the national rate.

For international deliveries/timeframes:

• Zone 1 - New Zealand | 4-6 working days
• Zone 2 - North America, Western Europe, Asia and the Pacific | 6-13 working days
• Zone 3 - Rest of the world | 10-15 working days

1. Special offer of free shipping applies to over 5 items of 1kg packs only. This offer covers a maximum of $28 of shipping charges. Any difference above $28 will have to be paid by the purchaser.
2. Depending on our network of delivery providers we may not deliver to PO Boxes, locked bags or parcel lockers and deliveries are not made on weekends or public holidays as they apply nationally and to each State.
3. We provide customers with an estimated date of delivery, however, these estimates are subject to change and are not guaranteed.
4. All parcels are tracked within shipping providers network of delivery providers. A parcel may be forwarded outside of this network and the shipping provider will cease receiving the tracking information.
5. International deliveries will be processed by the global postal network and our shipping provider will rely on the tracking information received by postal operators.
6. Your order parcels may be left unattended at the delivery address when marked “Authority to Leave” or “ATL” if the delivery provider deems it safe to do so.
7. KaapiKaapi Coffee Roasters or the shipping provider holds no responsibility for goods left unattended at a delivery address when the parcel is marked “ATL”. When choosing “ATL” the sender can select from a list of delivery instructions. These instructions may not be applicable or be ignored in some countries where postal providers are following different processes.
8. If a parcel has been returned to the shipping depot and no instructions are provided by receiver within 5 days the parcel may be returned to sender at the discretion of the network provider.
9. KaapiKaapi Coffee Roaster's shipping provider may make one attempt to re-deliver the parcel free of charge. If the first re-delivery attempt is unsuccessful, then the Customer may be able to arrange to collect the parcel from the courier or pay for a new delivery.
10. In some cases, our shipping provider may allow a parcel to be marked as ‘Signature on Delivery’. Where a parcel is marked “signature on delivery” the delivery agent will require a signature to deliver the parcel. The signature is a record only of delivery to the address on the label, the shipping provider is not responsible for ensuring delivery to a particular recipient at an address.
11. We rely upon the delivery details provided by you, if an item is not accepted for delivery the parcel may be returned to us by our shipping agent.

Cancellations or Changes

12. Changes to delivery information can only be made prior to the parcel being collected. If a change to the delivery address arises once the parcel is in transit, a new delivery charge will apply. We cannot guarantee that we will be able to communicate the new address to the delivery agent.

13. An order can only be cancelled prior to collection, in which case a full refund will be provided. Orders cannot be cancelled once they have been collected.

Collection:
14. Parcels left unattended for collection are left at the responsibility of the person receiving the parcel for collection. KaapiKaapi Coffee Roasters does not have liability for any loss or damage that occurs to unattended parcels.

15. Our delivery agents reserve the right to decline to enter any premises that they deem to be dangerous or unsafe. If this occurs, our shipping provider will attempt to contact the the receiver to make alternative arrangements, failing which the parcel will be returned to the sender.

Return & Refund Policy

Kindly note that you cannot exchange goods once they are purchased from our online store. We go to great lengths in sourcing superior quality beans which are roasted with utmost care. The packaging is also designed to keep your coffee fresh. We do value your feedback and If you have any feedback on our products please email the roasteryteam@kaapikaapi.com.au

Kindly note that should we make a mistake with your order for some reason, we will ensure you will get a replacment of your order with no extra cost to you. 

If you have any questions about the Shipping Policy please email us at support@kaapikaapi.com.au